Airtel is looking for a Lead Facility Manager based out of Gurgaon.

Key responsibilities:
Plan and Control AOP Capex and Opex
· Space planning and consolidation
· Assets Management
· Process Compliance
· Driving Cost efficiency projects for Energy, Housekeeping, AMC, FM operations
· Adherence to Statutory Compliance as per applicable law and renewals as per norms Driving Space
efficiency projects across India
· Manage various audits (Housekeeping, Security etc,)
· Uptime of FM Services at 99.99 % level by MSP
· Ensure TAT of services > 90% every month and customer satisfaction survey score of > 4 on a 5 point
· Event management at Airtel Center.
· Overseeing and agreeing contracts and providers for services including security, parking, cleaning,
catering, technology and so on
· Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security
· Ensuring that basic facilities, such as water and heating, are well-maintained
· Managing budgets and ensuring cost-effectiveness
· Ensuring that facilities meet government regulations and environmental, health and security standards
· Overseeing building projects, renovations or refurbishments
· Helping businesses to relocate to new offices and to make decisions about leasing
· Drafting reports and making written recommendation
WOW & Space Optimization & other opex
Ø Closure of key projects like Centre Office right sizing, Office consolidation, Office sublease & rent reduction
Ø Driving Space optimization Project at centre while supporting the Circle FM leads to bring in cost efficiencies
Ø Driving Energy WoW with National
initiatives implementation.
Delivery of committed savings by MSP on Energy.
CFT for C2I, Renewable Energy, Open access. 1. Lead and drive WOW( war on waste) Energy and Space
initiatives at centre to seek efficiency on AOP expense
Ø Ensure Customer satisfaction score to be 95% and above.
· FM KPI Dashboard
· Ownership of managing multiple sites be a point of contact for facilities requirement for business
· Quarterly Business Reviews with MSP
· Review of KPI, Energy savings, AMC etc.
· Implementation of One Airtel FM Process.
· Validation of services / infra procurement & Invoicing – as per Finance Guidelines.
· Adherence to Pan-India Rate Contracts and GBPAs.
· Implementation of Cost Recharge model Invoicing & IUT in One-Airtel Facilities.
· Management of FM MSP for contract governance.
Performance Management on KPI parameters on monthly MMR n Quarterly QBR.
· Uptime of FM Services at 99.99 % level by MSP
· Ensure TAT > 90% every month and customer satisfaction survey score of > 4 on a 5 point scale for
· Ensure that the maintenance services are delivered in line with the contractual commitments and within
· Track and drive compliances to achieve 100% score on the do-able points
· Ensure all Facilities staff and site operations (including building statutory compliances) are min 95%
compliant against EHS regulations as well as BAL Infrastructure and Safety Policy. (All FM Locations inclusive of
· AOP tracking and analysis as per MAPA for Opex n Capex
Driving Statutory Compliances
Ø Tracking & monitoring of building compliance of all the facilities on the following parameters – Fire NOC,
Lease Registration, Sale deed, Occupation Certificate, Sanctioned building plan, Pollution Certification, Property
tax, HSD certification, Lift license, Deviation from approved usage, Ownership title
Ø Ensuring that all the parameters that have risk of ownership are taken up on top priority. Some of them are –
Sale deed Registration of Owned sites, & Occupation certificate etc.
Ø Chalking risks & mitigation plan & ensure the implementation of the same
Ø Ensuring that all the properties meet the compliance criteria

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